As goods are specially made to your order, they cannot generally be accepted for return. In any case returns will only be accepted by prior arrangement with the Supplier and subject to a handling fee. The cost of return freight is the Customer’s responsibility.
Customs and Overseas Deliveries
For all our overseas deliveries we only use well known carriers including, but not limited to, Royal Mail, DPD, UPS, DHL and FedEx. We endevour to use Track & Signature delivery options where possible.
There may be times that the country of origin will require the receiver to pay charges for goods to be released. If you are outside of the UK and place an order, you are confirming that you are aware there is a chance of extra fees and that Pitz Prints is not liable for these costs and any delay that may be caused due to this.
Order Acceptance
The advertisement of any product on this website does not constitute as an offer to sell. Receipt of an order confirmation does not imply our acceptance of your order. Any order placed with Pitz Prints is subject to review.
Pitz Prints reserves the right at any time after purchase to accept or decline your order. All orders placed must be completed with an acceptable method of payment. We may require further verification or information before accepting or completing your order. The customer agrees to be the importer of record and understands that any order may incur import VAT and customs Duty as applicable.
Comfirmation of Order
Pitz Prints will contact the buyer directly via the provided email address to confirm the buyers satisfaction before any orders are finalized. This will include but is not limited to, a proof of product to be approved by the buyer, cost breakdown and pricing, estimated production time.